.Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.

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Shipping charges, which are product shipping costs, will be paid by the buyers.

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Each product purchased, provided that it does not exceed the legal period of 30 days.  It is delivered to the person and/or organization at the address indicated by the buyer. If the product is not delivered within this period,  Buyers can terminate the contract.

 

.The purchased product must be delivered completely and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

.In the event that the sale of the purchased product becomes impossible, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

 

IF THE PURCHASED PRODUCT HASN'T BEEN PAID:

If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

 

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

.After the product is delivered, if it is determined that the credit card to which the buyer pays is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall bear the shipping cost of the product subject to the contract within 3 days. must be returned to the SELLER.

 

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNFORSEEN REASONS:

If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

 

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.

 

RIGHT OF WITHDRAWAL:

BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal and criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.

 

CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL :

COMPANY: İnekmarket

 

ADDRESS: 1202/1 sk. No: 101/316 Konak/Izmir/Turkey

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EMAIL:info@inekmarket.com.tr

 

TEL:0539 366 9313

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DURATION OF THE RIGHT OF WITHDRAWAL:

.Buyer shall be entitled to a service if he/she has purchased  If so, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer.

 

.The costs arising from the use of the right of withdrawal belong to the SELLER.

 

In order to exercise the right of withdrawal, a written notice must be given to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" in this contract.

 

USE OF THE RIGHT OF WITHDRAWAL:

 

The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

 

.Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any.

REPRESENTATIONS AND COMMITMENTS OF THE BUYER

The Buyer declares that he has read the preliminary information uploaded by the Seller regarding the basic characteristics, sales price and payment method, as well as the delivery and cargo cost of the goods or services that are the subject of the Contract on the Website, and that he has given the necessary confirmation in electronic environment.

Buyers, as consumers, can submit their requests and complaints using the Seller contact information above and/or via My Account>My Product Questions on the Website.

The Buyer confirms this Agreement and the Preliminary Information Form electronically, by confirming the address to be given to the Buyer by the Seller before the conclusion of the distance contracts, the basic features of the ordered good or service, the price of the good or service including taxes, payment and delivery. confirms that it has obtained the correct and complete delivery price information. Buyer's damaged, broken, torn packaging etc. at the time of delivery. In case of receiving the goods or service subject to the contract, which is clearly damaged and defective, from the cargo company, the responsibility belongs entirely to him.

In the event that the relevant bank or financial institution fails to pay the price of the goods or services to the Seller due to the unfair or unlawful use of the Buyer's credit card by unauthorized persons after the delivery of the goods or services, the Buyer provides that the goods have been delivered to him. or return the service to the Seller within 3 (three) days. In this case, the delivery costs belong to the Buyer.

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The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

 

If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.

 

In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

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STATUS OF DEFAULT AND LEGAL CONSEQUENCES

BUYER processes payment  The cardholder accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between him and the bank, in case he defaults in the case he made with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

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CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED

Pursuant to the legislation, the Buyer cannot exercise its right of withdrawal in the following cases:

Contracts for goods or services whose prices vary depending on the fluctuations in the financial markets and which are not under the control of the Seller (eg jewellery, products in the gold and silver category); In contracts for the delivery of goods, which are prepared according to the wishes of the Buyer or clearly in line with his personal needs, which are not suitable for return due to their nature, which are in danger of spoiling quickly or whose expiration date is likely to pass; From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; in contracts for the delivery of those whose return is not suitable in terms of health and hygiene; In contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature; In contracts regarding books, audio or video recordings, software programs and computer consumables offered in material environment, provided that the protective elements such as packaging, tape, seal, package are opened by the buyer; In contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under the subscription contract; Contracts for accommodation, transportation of goods, car rental, food and beverage supply and the use of leisure time for entertainment or rest, which must be made on a certain date or period; Contracts for the performance of betting and lottery services; Before the expiry of the right of withdrawal, in the contracts regarding the services that are started with the approval of the consumer; and contracts related to services performed instantly in the electronic environment and intangible goods delivered instantly to the consumer (gift cards, gift certificates, coupons that replace money, etc.).

Withdrawal for goods or services that are excluded from the scope of the Regulation on Distance Contracts (food, beverages or other daily consumption items delivered to the residence of the Buyer with the regular deliveries of the Seller, and services in areas such as travel, accommodation, restaurant, entertainment industry) right will not be exercised.

The cancellation and return conditions of such goods and services offered for sale in the holiday category are subject to the practices and rules of each Seller.

RESOLUTION OF DISPUTES

Responsibility for the goods or services sold within the scope of the Law and the Regulation on Distance Contracts belongs to the Seller. However, the Buyers will forward their complaints about the goods and services they have purchased to the Sellers directly or through Inekmarket. If the complaint is forwarded to Inekmarket, Inekmarket will provide all possible support to resolve the issue.

In disputes that may arise regarding this Distance Sales Contract; Provincial or District Arbitration Committees for Consumer Problems in the place where the Buyer purchases the product in the place of residence or where the domicile is located, up to the value declared by the Ministry of Customs and Trade every year, and the Consumer Courts are authorized in disputes above the said value.

PRICE OF GOODS/SERVICES

The cash or deferred sales price of the goods is included in the order form, but is the price included in the information e-mail sent at the end of the order and in the invoice content sent to the customer together with the product. Discounts, coupons, shipping charges and other applications made by the seller or Doğuş Planet are reflected in the sales price.

CASE OF DEFERRED AND LEGAL CONSEQUENCES

In the event that the Buyer defaults on his credit card transactions, the cardholder will pay interest within the framework of the credit card contract signed by the bank with him and be liable to the bank. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the Buyer, and in any case, if the Buyer defaults due to its debt, the Buyer shall be responsible for the loss and damage suffered by the Seller due to the Buyer's delayed performance of the debt.

NOTICES AND EVIDENCE AGREEMENT

Any correspondence to be made between the parties under this Agreement will be made via My Account>My Product Questions on the Website or e-mail, except for the obligatory cases listed in the legislation. The Buyer agrees that in disputes that may arise from this Agreement, the Seller's official books and commercial records, electronic information and computer records kept in its own database and servers will constitute binding, definitive and exclusive evidence, and that this article will constitute an evidential contract within the meaning of Article 193 of the Code of Civil Procedure. accepts, declares and undertakes that